Are you deliberately missing the point?
When his sister purchased the ticket, Singapore Airlines emailed them to outline what actions his sister was supposed to take. This involving sending a letter of authorisation to Singapore Airlines. They did that. He had fully met the requirements of Singapore Airlines.
At the airport, the OP did not sign the charge, although he was present. Credit card rules require a signature or PIN number if the passenger is present. In order to process the charge without the signature, the agents of Singapore Airlines must have said that he was not present, or had signed the form. THIS IS FRAUD.
Singapore Airlines then compounded the problem by taking six months to process the refund and even then only after he had to pursue the matter legally.
The fact that you will defend the actions of Singapore Airlines in these circumstances shows that your Airline Sympathizer label is not strong enough. Airline stooge is more like it.
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