This is an all too common occurence that affects all airlines, not just Delta. the fact that your husband was the odd man out this time around, well there's little to not much else you can do. The thing is this is a touchy subject, because obese people are allowed to fly whether we like it or not, they are in fact still human beings. Some airlines make people of size purchase two seats, but in this case, we don't know when this guy bought his ticket and if he bought it at the time when seats were limited. Maybe it was a last minute ticket for the big guy, maybe he tried to buy two tickets but was told no dice. Maybe he knew his size would inconvenience others and requested to move to first but was told he could not. You see what i'm getting at? And about the first class seat, since you said "you think there was a first class seat", doesn't mean there was one since you also stated the flight was full. Best Delta will do is probably give you a voucher, but there's really nothing the airlines can do about it.
I don't see this as a case of bad customer service; this is merely the case of being the odd man out, like sitting next to a crying baby or someone's emotional pet. Been there in all three cases and its never pleasant, you simply need an mp3 player full of your favorite tunes and immerse yourself in your world while staying out of theirs.
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