Quote:
Originally Posted by jimworcs
You should write to the DOT and complain. The airline should have advised you of your rights and you were entitled to cash compensation. The Delta experience is all too common. Phx is right in telling you that you are likely to get a cut and paste reply, which will read like your complaint was never read in the first place. However, he is wrong to say that you should not expect more than that... the airlines are training us to expect nothing... we need to show them that we expect far more than that. Best way to do that is DOT and bad publicity. Local news might like a "honeymoon couple stranded by heartless airline".. .I would give it a go.
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I stated that on the assumption that they had received proper involuntary denied boarding compensation. If they had received a check in addition to the hotel and meal voucher then an apology is all they would be due and all they should expect. Since it has now come to light that IDB compensation was not given, they should definitely expect more than a form letter.
To the OP: did their trip begin in Atlanta or was Atlanta their connecting point? I ask because that will come into play when calculating their compensation. The IDB amount wil be based on the value of the Atlanta to St. Lucia only. You should reference the purchase confirmation you received from Delta to calculate that amount. There will be a section headed by the word "Fare Details" followed by the fare calculation. I will post a copy of one of mine for clarity:
Fare Details: PHX DL X/SLC DL HOU352.56MN00RAXN DL X/SLC DL PHX352.56MN00RAXN
USD705.12END ZP PHXSLCIAHSLC XF PHX4.5SLC4.5IAH3SLC4.5
If you post the information from yours here I can help you to "guesstimate" the dollar amount you should expect from Delta.