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It is ludicrous to ask customers to do this... why should the customer buy a service and then have to do all that leg work just to make sure the service they buy still exists.
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Because if the customers were more "proactive", then maybe.... just maybe there would a little less complaining. The internet is the BEST tool we have right now, especially when it comes to air travel because with a few clicks here, a couple of keystrokes there, we can find out EVERYTHING we need to know about our trip before we set off. Why do you think sites like flightstats.com or flightview.com even exsist? For airline employees? HA! They exsist so that WE as the CUSTOMER can check on matters on our own and see for ourselves exactly what's goin on rather than trust the words of an airline employee (or nazi as you like to call em). How do you know if your flight has a schedule change? Well if you book your flight 6 months to a year in advance, then more than likely there will be a schedule change and you MIGHT wanna, from time to time, call and ask about your flight just to be on the safe side. Does that mean calling once or twice a month for reconfirmation? YES!! WHy would you not do that? Doesn't matter if you paid for the service, which in actuality you pay to be taken from point A to point B; if you rely on the airlines to simply give you the answer, especially a straight one, well as you can see from the boards it almost doesn't happen. So yea track your flight on flightstats.com and see if it's frequently delayed, call and reconfirm that flight if you book it far in advance (take names if you must), and yes even reconfirm it 24 hours in advance, check the weather in your area and the area where you will fly. The point is, you've done your part and you'll be prepared to face that flight rather than rely on someone else to give you the info.