In what other industry do these rules apply? If I pre-order a new car, should someone set up a website so customers can track the progress of the order?
I have no problem with websites which give the consumer more information to help with the planning of a trip. I might use a stats site for example when deciding which routing I might book, so that I can see how reliable a particular hub is or even a specific flight. But once I have booked a ticket, it is then the airlines responsibility to let me know if THEY make changes. How far has their training of you gone when you defend a practise whereby you buy a service from someone, and it then becomes your responsibility to check if the service you have bought and PAID FOR is still available when it comes time for the service to be provided.
If this catches on, we are going to be in for a nightmare. Book someone to clean you carpet, creates an obligation to call the carpet cleaner every day to make sure he is not sick and is still coming.
There are some people who will just defend anything!
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