Complaint: Reservations Lost Reservation
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  #11  
Old Aug 30, 2009, 6:04 AM
Silent Bob Silent Bob is offline
 
Join Date: Sep 2007
Location: NY NY
Posts: 510
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I do not say that airlines don't do this. If they do, good. What I am saying is that this is how it should be.

You didn't say they don't this however you did not, NOT say they don't do this either. Your original statement started as

It is ludicrous to ask customers to do this

If it's ludicrous why even have the option to speak with an agent, or check a flight? Why is it such a bad thing to wanna check something, because you simply wanna know and not get caught with some issue that MIGHT have been avoided had you simply called and asked "hey can I confirm my flight for such and such a day?" No one in this particular post has said you need to call everyday, that's your statement that you seem caught up on. Why? Dunno.

My point is only that in this case, the OP was not informed and it should not be the burden of the passenger to keep checking back. The obligation should be on the service. provider.

Actually you haven't made any points. you've made very poor analogies about cars and carpet cleaners, both of which i've refuted. The point is the op in his/her own words has stated that they've checked "periodically" because of seats. Can't disagree with that. They called a week in advance of their flight only to have found out there were changes. Again, being proactive, can't disagree with that either. This is the perfect example of not trusting trip alerts or emails from the airlines, because sometimes you simply don't get them. Had the op not called and simply went to the airport on the day of travel only to be told there were changes to their schedule they'd be yelling "But no one told me!" As much as I believe the airlines SHOULD tell you these things, it isn't always the case. So why is it a burden when such methods worked for the OP in this case and has worked for many others like myself. maybe you might like waiting to be told, but I choose to find out for myself.

I'd tell you who I work for jim, but in all honesty I don't think you can afford us. Doesn't matter who you work for or how much money you have... you simply can't afford what we offer. And let's just leave it at that.