Complaint: Customer Service More than Upset
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  #6  
Old Sep 10, 2009, 12:48 AM
Al Frustrated Al Frustrated is offline
 
Join Date: Sep 2009
Posts: 3
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Thank you guys, but I asked to be rebooked many times after that and was willing to leave my luggage at the airport to come back next day. I tried all possible solutions, politely begged for help or instructions and was denied everything by people saying "good luck", "I am doing my best", or "there's nothing I/we can do". Plus they said in Boston that the delay was due to bad weather in NYC(awesome night) and when I was in JFK the reason was air traffic jam. Who should I believe in? I have friends working at airlines and would never disrespect one of them because I know it's not their fault. If they are underpaid, they can find another job but do your best no matter what job you perform and you are paid for. It's unacceptable that a customer service representative has no access to a computer to at least try to help the person who's also paying his/her salary. AA won't see me again and I'll recuperate the eletronics or be reimbursed for it, no matter what they say.