Just me...
The point is, that the poster is subjected to a whole barrage of posts, many of which slam the customer. I have no objection to correcting the factual errors of the poster nor challenging their peception if it appears to have been wrong. I did it myself, when stated that there was no safety implication in "flying low". What is at issue, is the overall tone..
I think the tone taken by ex airline employees, current ones and "sympathizers" closely resembles the break down in relationships between an industry which is out of control and it's customers. When monopolies get control of a market, it is not just the customer who suffers. They also start to squeeze the employees, stripping them of not just benefits, decent pay and conditions, but also of any authority or control over their jobs. This creates the atmosphere of resentment and hostility which is pervasive in the US airline industry. Customer services reps have been battered down so much that they now operate like cowboys. This forum, my3cents, skytrax, etc are littered with examples in which customers have been ripped off, taken advantage of and exploited and it is indefensible. This hostile tone is reflected in many (although by no means all) of the posts in these forums.
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