Quote:
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I called the airline two times before the flight just make sure they would allow this medication to be refrigerated, and both times the representative told me that they don't see a reason why the flight attendant would refuse to do so.
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Phx.. did you miss this part of the OP's post.
The customer had a specific need and asked the airline, twice, ahead of time whether there was any reason why the airline should not accommodate them. If the airline had a "liability" fear, they could have said no and suggested alternatives. They did not. The more likely reason for the refusal... ATTITUDE... it seems to be endemic throughout the US airline industry