Quote:
Originally Posted by jimworcs
It's Delta.. give up and bad mouth them to all and sundry. Don't fly with them again.
It is the only solution.. Delta does not need to please customers to stay in business. They operate monopolies in fortress hubs, hide behind bankruptcy to rip off suppliers, employees and customers and emerge larger and stronger than before by bribing politicians. Customers do not figure in their thinking..
They also have a remarkable ability to hire employees of the lowest intelligence, worst attitude and with underlying anger problems... writing, calling or emailing them will make not a jot of difference.
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On the whole my experiences while flying Delta have been good and at times excellent. In all I can only remember one minor incident where I had to fight for a hotel room in Atlanta when I was stranded due to a mechanical delay but in the end it worked out and I got a room for the night. The agent in ATL was a bit gruff and didn't appear to want to help me but it was late and he obviously had a rough day. You do have a point, however, since Delta seems to get many complaints at the DOT. I believe it's management, not front line employees, needs a major overhaul. Delta seems to micro-manage every aspect of it's operation and employees are no longer empowered to make decisions even if they are the right ones. If the management were more trusting of their judgment and there was positive reinforcement of good decisions as well as constructive crticsm of bad ones they would do a whole lot better.