If the OP called United reservations, then they were most likely given wrong information by one of their outsourced agents in India. I'll ask my flight attendant neighbor next time I see him but I'm pretty sure that there is a liability issue when a customer wants anything "refrigerated." Also depending on the type of aircraft there might not have been a proper refrigerator anyway. The perishables used for the in-flight food service is usually packed in either regular ice or dry ice.
|