That's because airline staff aren't allowed free run of the immigrations hall where foreign passengers haven't been cleared. There might be one or two representatives that meet the aircraft and direct you where to go, but that's about it. Were you expecting a personal escort for each business class passenger?
You're really not a frequent flier as all airlines in the world try to make an effort to get passengers from delayed flight faster through immigration and customs.When was the last time your were on a plane.
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