Quote:
Originally Posted by jimworcs
And the reason they didn't do that was simple... they are exploitative and wanted to make a money grab and make the customer pay
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I'm not sure the front line employees really care about getting more money from the passenger. I think too many of them are uninformed, untrained, lazy, not very bright, unmotivated, you name it. It's just easier for some of them to constantly say "no" to everything. That way, no one can accuse them of doing anything incorrectly if they don't do anything at all. It's endemic in the airline industry.