Quote:
Originally Posted by AirlinesMustPay
But none of that is the passengers business. She had a contract with the airline to take her from Philadelphia to Jacksonville when she arrived in Philadelphia and they defaulted. End of story.
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No, sir, they did not. They offered her a flight the following morning. Had she paid for a hotel or slept in the airport she could have taken that flight. She opted to pay for a ticket on a different airline instead of flying the next morning. That was her choice. Because the delay was caused by weather/ATC issues US Airways was not obligated to provide her with food or a hotel. US Airways did not say she couldn't fly any further and did not strand her. Had she been able to financially she could have checked into a hotel for the night and been in Jacksonville the next morning. She obviously did not have enough cash nor sufficient credit to pay for the hotel, did not want to sleep in the airport, so she called a family member who paid for the Southwest tickets using their credit card.
As I said before, and as a gesture of goodwill, US Airways may refund the remaining value of the unused tickets in the form of a voucher since the tickets were most likely non-refundable. That's the most the OP should expect but should not be surprised if they do nothing since she is owed nothing.