Quote:
Originally Posted by mars6423
so either everyone has to be dissatisfied by 2 customers that were inconvenienced by ATC not the airline, and they will not have an extra plane to take 2 people down, thats why they offered the next available flight which was in the morning, so the airline acted responsible by putting them on their next flight.
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OMG Mars, aren't you paying attention? I have said over and over that my view is that the airline acted correctly and the OP could not have expected that the airline would inconvenience everyone for her sake. The airline has individual contracts with 124 people. Their decision was to fulful their obligations with 122, but they had to know full well that they were breaching their contracts with the two. But I still say they acted correctly to honour their contracts with the 122 and to breach the contracts with the 2.
If I hire you as a photographer and pay you to come at 4 p.m. to photograph my daughter's wedding. You phone me during the day to say, "I can't make it. My mother got a heart attack and i had to take her to the emergency room, but I will come first thing in the morning and take the photographs."
I will answer: I don't need you in the morning. I understand why you cant be here but the wedding is today. I will have to get another photographer.
You were the one in breach. You acted correctly because you cant leave your mother to chase after a contract.
By going to someone else who could do the job, I did not breach the contract. It was your breach (albeit for good reason) that caused me to go elsewhere.
You have to be joking if you think I would be wrong to at least expect a refund of my money.