Did the OP hear it on the phone or was it in an email or some other form?
i cant tell you how many times i have mistake, and other people misheard, a remark, maybe they said a few days before the flight
I have never had any trouble with Cathay, only flown them a few times, but everything was straight forward and understandable, however i can kind of understand what the OP stated, i had a connecting flight with them before and they used the same kind of airplane (747) and i chose the seat assignment for one flight and it appeared that i couldn't for the second flight, however they placed me in the same seat, so it wasn't too much of a hastle
and many asian based airlines will not offer up free upgrades or anything, and very few "special" tickets so the OP maybe waiting and hoping
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