Complaint: Customer Service Vouchers for giving up seat: Bogus
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  #9  
Old Oct 11, 2009, 5:01 PM
PHXFlyer PHXFlyer is offline
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Join Date: Dec 2008
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Quote:
Originally Posted by airhead View Post
Here is my solution, vouchers be issued electronically tied to the booking that created it so only the user of that ticket will know about it and the only person allowed to use it. If the owner of that voucher wants someone else to use it then they have to notify the airline in writing. The value of the voucher will be like cash allowing the customer to book any fare desirable. If the value does not cover the cost, then the customer has to fork out the remainder cost.
In most cases that is exactly how it works. DL's dollar value vouchers are issue with a unique ticket number. It can be used online for any fare on DL.com. It can also be used to book a trip for another person if the holder of the voucher desires.