Complaint: Customer Service worst customer service ever!!!
View Single Post
  #47  
Old Oct 12, 2009, 1:02 AM
PHXFlyer PHXFlyer is offline
Banned
 
Join Date: Dec 2008
Posts: 1,366
Default

Quote:
Originally Posted by kasius11 View Post
What an interesting thread. I had worked for the airlines during the 70s, a very long time ago. Back then we would certainly have housed the family if they mis-connected.
Yes, back then. When fewer people were traveling on much higher fares. With the number of people traveling on fares that sometimes just barely cover the cost of providing transportation it's impossible to provide everyone who misses a connecting flight with a hotel and meals. That is why the airlines will not do so if the reason for the delay is weather or air traffic control related.