Quote:
Originally Posted by WorkingMom4Boys
If by saying a consumer buys a service from CONTINENTAL and CONTINENTAL takes no responsibility for delivering a service, you mean 'Contract', then legally speaking you have your head in the sand. And not sure how many 'Majors' are this apathetic. Continental can wrap their policy up with whatever language they want to use, but at the end of the day it boils down to simply taking money for services they don't even deliver. Would love to see how that strategy would work in my business--oooh, I am not in the 'Majors'.
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How did Continental not deliver service in your case? Your son's soccer match was re-scheduled. The flights you booked with continental still flew. The seats, up until the time you canceled them, were still held for you. It was you who didn't show up to use them! Take a reality check...and stick to flying Southwest.