Complaint: Canceled / Delayed / Overbooked charleston service cancelled, terrible customer service
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  #4  
Old Oct 16, 2009, 8:18 PM
AirlinesMustPay AirlinesMustPay is offline
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Join Date: Sep 2009
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If a passenger purchases an airline ticket and wishes to change or cancel it, he loses typically $100 or $150. So if the airline cancels a flight for their own reasons, no act of God, I think it is only fair if they refund the passenger his money plus whatever charge they would have made for a date change.