Quote:
Originally Posted by ifeghali
 My Complaint with US Airways Case #: 1227819
I am complaining about US Airways not fulfilling its written promise to give me two airline tickets a year as a part of its credit card program.
Facts:
· On 10/29/2007, while on a US flight, I applied for a US Airways Visa card, with the written promise by US Airways for an “Annual certificate good for two guests.” US Airways sent me the Visa Card that was issue by Bank of America.
· Subsequently, US Airways replaced Bank of America’s Visa card with Barclay’s Bank of Delaware Master Card. The certificate of December 2008 never arrived.
· I contacted US Airways at Tel #: 866-203-9560 multiple times to resolve this issue. I had conversations with representatives on at least 6/23/09, 7/27/09, and 8/28/09. After many hours of wasted time I was promised that the certificate would me mailed to me shortly. That was a false promise.
· US Airways blames Bank of America. Bank of America closed the account and refuses to discuss the matter. My contract was with US Airways, not with a bank. In fact, US Airways changed banks without consulting me.
· My efforts with US Airways representatives reached a dead end. AND I AM SCREWED.
· My advice: DO NOT ACCEPT US AIRWAYS CREDIT CARDS. THEY’RE A RIP OFF! |
This is where you are very wrong and why this "complaint" doesn't even belong in this forum.
You were issued a credit card. Credit cards are issued by banks. US Airways is not a bank nor do they own a bank. Your credit card was issued by Bank of America and all of the terms and conditions for that card, including benefits/bonuses on US Airways, were set by Bank of America and not US Airways. The bank buys the miles from US Airways which are an incentive to use the card. The bank also issues the companion vouchers which are redeemable on US Airways for travel.
Companies who have co-branded credit and/or cards can and do change the bank with which they have those cards issued. Continental changed to Chase a few years ago and Delta now goes with American Express. The issuing bank for a credit card can also change if the bank undergoes a merger.
I'm not sure where you're getting this "annual certificate good for two guests" from, but I do know (because I also have a B of A issued airline co-branded Visa and was aware of both cards) that the US Airways card came with one $99 companion voucher annually (buy one ticket, get the second for $99 plus taxes/fees), a signup bonus of anywhere from 15K to 25K miles (depending on when you first signed up for the card), and 5K bonus miles annually every year you renewed the card.
My B of A card (Alaska Airlines) recently informed me that they were no longer giving the anniversary miles. Bummer, but was the bank's decision and not Alaska Airlines'. They also raised it from a $50 companion certificate to $99 same as US Airways. Again, the bank's doing not the airlines. You can spend all day on the phone with US Airways and they'll tell you each and every time your gripe is with the bank and not them. Because it is.
Did you ever receive a replacement card from Barclays?