Your only complaint that you may receive some form of compensation for is the out of order IFE (In-Flight Entertainment) system on your return flight. If you have an Iberia frequent flier account or a FF# with another oneworld partner they may credit your account with some bonus miles but that's about all. I took a business class flight on Delta and they had problems with the IFE and I received 5000 miles deposited into my account.
As for the food it's hard to please everyone all the time. Planes are not restaurants and although there is an expectation of better quality in business or first class it is still airline food which was prepared on the ground in mass quantities and re-heated in a convection oven on the plane. Some airlines are very good with their food service and some not. Even on an airline with a reputation for consistently excellent food you might fly them on an off day. Even five star restaurants can have an off day once in a while.
I'm not sure why you felt it necessary to comment on the number of empty seats in business class the day you flew. Realy what does that have to do with any of your complaints. If you do end up e-mailing or writing a complaint to Iberia I would suggest omitting that part. Here's some information I found for Iberia in Costa Rica:
Reservations
Office: (506) 24315633
San Jose. City office
OFICENTRO TICAL
1 km east , Juan Santamaría Intl.Airport.
Rio Segundo, Alajuela.
Costa Rica
Monday to Friday; from 8.00 am to 12:00 am, and from 1:00 pm to 5:00 pm
Telephone 506) 24315633 Fax 506) 24315632
San Jose. Airport office
Juan Santamaria
Telephone 506) 24430454 Fax 506) 24412591
Good luck to you.
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