[airhead]

You are right and I agree with you. The problem is the comprehension of what exactly is the consumer buying. A safe trip from point A to B? Or a safe and comfortable trip from point A to B? In many circumstances a passenger buys a certain seat to ensure a certain degree of comfort and rightfully feels violated when something does not go as planned. Many buy a first class ticket for such privilege but still no guarantee exists unless a refundable fare is purchased but going through the trouble may not be worth it as that creates problems for everyone if someone decides they want off and a refund or a rebook as that is not always possible. One is still subject to bumps or sitting next to an annoying passenger who just does not shut up.

I am sure the number of passengers that don't complain greatly out number the ones who do but how many want to complain but feel their voice makes no difference? What is it about air travel that so many still buy tickets even though so many things don't go as desired? Take this forum for example, so many post regularly including myself all dedicated to airline complaints. Why is that? Is to improve the industry? To vent? Or inform?

One final question, how has the market allowed for such complexity of an industry that has the basic job to provide safe air transportation from point A to B?