Are there, really, alternatives??
So you're going to take your business to either Continental, United or American (the other airlines flying Chicago - Houston?) To go from Southwest, to one of these airlines, is a step BACKWARDS. Had you posed the same questions to United or American airport staff they probably would have answered you with a call to the airport police. Because that's the only thing the latter knows how to do!
I'm not saying what Southwest did was right. On the other hand is that program worth the aggravation you're getting? Wouldn't just paying Southwest's "Business Select" fares be a lot less hassle?
In the USA it's Southwest, Frontier & Midwest (same owner,) Alaska, and Virgin America (for as long as they can stay alive!) and, yes folks, Amtrak. There's a lot to be desired in this group, but it's as good as it gets.
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