I am with Jimmworks here, say goodbye Delta
they are incompetant at the basic skills, at least they were able to have the writting prretty understandable, to bad their reading skills are not adaquate. I mean i am sure that they must read more complicated and crazy complaints than this one, this one seems to be straightforward and clear..........and they still have difficulty
The skyteam that Delta is in is a pretty good one; however, they are not Delta, Delta is an identity that you shouldnt want to be proud about, i am sure that they keep some loyal customers happy but at one point you know that they will drop the ball and make little effort in trying to fix it, everyone else is just another object taking up space and paying them to mess up
See if there is another airline, especially a competitor to Delta, that you can use thatwill give you the most benefits, since i can almost guarentee better service and experience, Delta pretty much doesn't take the cake in the disasterous airline category they take the whole bakery and their supplies (aka Delta doesn't know how to keep customers happy and always have problems........they couldn't see an elephant if it was right in front of them)
However, if you have recieved good service thats upto your liking for the majority of the time and they offer the flights that you like (scheduling and routes etc) AND can't find a deal with another airline such as continental than stay with Delta....but i suggest that you do switch (remember that nothing will ever be perfect, but delta is going the opposite way, they are bad and only getting worse)
your "demands" well request was not asking for too much, and if your a loyal delta customer than they should work out a way that would satisfy your request, its not asking for a million $ your just asking for the miles to be put in your MGM accout, i get that its not policy but they could bend it to keep customers, they seem to bend
their policies in their favor and leave their customers out to dry
and the supervisors just dont want to be there, they most likely dont like their job, but everyone is different and some people are helpers and others aren't its just who they are...........you would hope the sups. are "helpers" too
well good luck and if you do switch i would do what jimw said, send a letter and end it the way he put
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