Mr. King:
I'd love to know what that "gift" is---a wall calendar??
If I ran a business, and you gave me as much business as you've given to Delta, I would have written you a check to cover your expenses. Your past business, and potential future business, would clearly justify it. However, as 66% of this board constantly reminds everyone, this is NOT Walmart, this is the "airline world." Therefor rational ideas about how to conduct a business do not apply.
I'm glad there are SOME creatures working for Delta that have a pulse. Fortunately for you it looks like you found someone who listened. It would be nice to think this is the last time you'll encounter a phalanx of airline robots. However I have my doubts. Regardless of the "contrition," you are STILL doing business with Delta Air Lines.
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