well i am glad that you are satisfied with the outcome, and yeah dont make a rash desicion to jump airlines after being with them for so long with basically a clean sheet other than this one situation......i just dont have too much faith in Delta because i hear all these things that have happened and that they dont exactly have a sound business.
But congradulations on getting to the top and being persistant, never hurts to try, and it showed that there are some people that do care (or make it seem) and even though they rejected your request they made it as polite and caring as possible, you even received a gift, whatever that may be
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