Wait a minute, I'm confused. You got the same resolution even if you hadn't gone to the top. The only thing the OP recieved was a deeper apology than the cut and paste (which isstill cut and paste) and a gift. I doubt its anything small, but after reading all the responses and the final response, to me, they look pretty similar. Well not too similar, the first responses danced around the MQM points, which you still ended up not getting, and the final response said straight up "no mqm miles".
The easiest way to resolve it and it didn't have to be quick, would be to throw some MQM points you're way. But i am also happy you are pleased with the results.
and to make myself feel better, i'll be jim and say "damn delta! If the airlines were re-regulated then such things wouldn't happen. They are the worse!!"
aaaahhhhhhhh closure......
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