I want to tag something to the end of this as a side note. While I cannot divulge any specifics yet, I will say that 2010 has quite a few exciting changes coming for the medallions and first/business class travelers. I hope you all will keep an eye out for these changes as I think they will address many of the issues and concerns our frequent customers are having as well as more than compete with our competitors programs. DKing, thanks for giving us another chance to prove our commitment to you as a loyal customer. PHX, I hope you don't just let your miles and membership expire, I'd love to see you flying with us again. And Jim, while I am almost certain there is nothing I can say or do to change your mind about Delta, just want you to know we still love you! 
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I think Bigfoot is blurry, that's the problem. It's not the photographer's fault. Bigfoot is blurry, and that's extra scary to me. There's a large, out-of-focus monster roaming the countryside. Run, he's fuzzy, get out of here.
- Mitch Hedberg
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