I am sure merging airlines into even bigger, anti-customer monoliths is hard work, but there does seem to be a pattern of complaints that Delta are switching passengers to indirect flights from direct flights, often without notification. This is precisely the kind of action which could and should be addressed via regulation. Indeed, when the merger was approved, the Bush administration could have made stipulations but did not.
PHX... you wrote:
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If they choose to stick with DL/NW they are still beinmg provided transportation from point A, MSP, to point B, TPA, albeit with a stop and adding 2 1/2 hours to their total travel time.
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That is not good enough. At the time they bought the ticket, they were purchasing a DIRECT flight. Airlines cannot have it both ways. They cannot on the one hand charge a premium for direct flights, and charge a premium for short notice bookings and then cancel their contract with the customer and simply say that nothing is due. It is outrageous. The customer is faced with additional costs when changes of this nature are made. I think some of the savings that Delta will reap as a result of this megamerger ought to have been set aside to compensation the customer and it should not have been allowed to proceed without this stipulation.
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I called customer service and was told that the flight i had originally booked was not available however, on-line at delta.com i could book the same flights and they had plenty of seats. However, now the price would be triple the original price. I finally was able to speak to a supervisor who told me that delta did not have to notify me of the change and she was able to switch me back to the non-stop flights.
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The emphasis is mine. This is the kind of monumental arrogance you get when you create monster airlines with monopoly attitudes.