Quote:
Originally Posted by PHXFlyer
Hi fellow contributors, sympathizers and otherwise, guests and lurkers on this forum. We have all read complaints where the traveler claims "I was never told about..." schedule changes, how to check in, when to check in, costs for baggage and limits, etc. I seem to remember that some of the "complaints" were about United. I haven't flown United in a couple of years but since Continental changed alliances and they are now a partner I found a good fare and will be flying United exactly one week from today. When I checked my e-mail this morning I received this from United:
This ticket was booked on United.com. So to all those who say, "I was never notified..." check your e-mail, including your spam folder! Sometimes these notices do wind up there especially if you have particularly restrictive spam settings. I suggest when you book a ticket with United that you add Unitedpreflight@unitedpreflight.p0.com to your "allowed" or "contact" lists. |
if you book through a travel agency it's always a good idea to call and confirm your reservation 24 hours prior to departure. that 130 flight to CVG may have changed to a 12:00 flight to cvg and if you show up at 1145 to check in, you have missed your flight. and now have to take a connecting flight to get there, and pay a fee.
even if you book through a travel agency, they tell you "additional baggage fees may apply at airport check in, for more details please contact your operating carrier" or something similar. u wouldn't believe how many people come and claim "i was never told about the $20 baggage fee" I look right at their itinerary that they have handed me and point it out to them.
claiming ignorance is never an excuse to try and get out of a legitimate fee.