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Originally Posted by dctraveler
We booked the flight, bought the insurance, even joined the Spirit Club, and paid to reserve seats. But. We were unable to take the flight. I was told the reason wasn't good enough and that I could cancel for $10 and get NO refund or else just not show and get NO refund. Not even for the reserved seat fees. And that just changing the time would result in a fee GREATER than what I had paid for the tickets in the first place.
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Did you inquire about a refund through Spirit or through the insurance company? You realize that the policy is with a third party insurance carrier and not Spirit, right?
If you did contact the insurance company then what was the reason you gave for the cancellation and what was the reason the insurance company gave for denying the claim?
Quote:
Originally Posted by dctraveler
Can't believe they nickel and dime your for everything, seats, bags, coffee, and then don't provide any customer service. On top of that I get emails almost every day with their offers.
I will not trust them again.
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Once again a case of "good customer service" = getting what you want and "bad customer service" = not getting one's way. I'm not defending Spirit here (actually the OP's gripe is with the insurance carrier and not Spirit) but you were aware that the ticket was non-refundable. What other outcome were you expecting?