This is the consequence of allowing animals in the cabin. The airlines have set people up and then if there are problems, they are stranded. I do not think airlines should allow animals in the cabin, period. The animals can be placed in the hold perfectly safely. I would apply this rule to service animals also. It is not safe to have animals in the cabin for a number of reasons. In the event of an emergency, you could have loose panicked animals running around the cabin, blocking egress. There are also allergy and discomfort reasons.
Southwest took your money and then dumped you in Las Vegas, I presume because the puppy was too noisy. What do Southwest expect? It is a puppy.. of course it will make puppy noises. If they don't want that to happen, don't take the money. In this case, they should have offered to get your wife and your puppy home by placing the puppy in the hold. If that required the purchase of a special carrier, that should be at Southwests expense. The puppy was doing what puppies do. If you don't want them, don't accept them. If you do accept them, then take the consequences.
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