Complaint: Customer Service Wife Kicked From Plane
View Single Post
  #6  
Old Nov 28, 2009, 5:43 PM
PHXFlyer PHXFlyer is offline
Banned
 
Join Date: Dec 2008
Posts: 1,366
Default

Quote:
Originally Posted by jimworcs View Post
In this case, they should have offered to get your wife and your puppy home by placing the puppy in the hold. If that required the purchase of a special carrier, that should be at Southwests expense.
Southwest only flies pets in the main cabin accompanied by a passenger. They do not accept animals for transportation in the baggage hold.