Quote:
Originally Posted by yinman2
Thx for the advise. About talking to the agency and EVA, I spoke to them both, even to the manager of EVA for 2 hrs (that also wasted my long distance call), no one is willing to do anything about it. I even told them that if there is a cancellation, EVA is responsible to re-route me without extra charges. But they said the re-routing is done by giving me the morning flight. I gave up on talking to Air Canada, because I know EVA was the one who sold the package to me. Talking about my agent, all she said was "Nothing I can do!"
I filed a compliant to AC and Travel Canada through e-mail, but haven't got back from them yet.
|
What good will that do? They canceled the flight but your agent and/or EVA is responsible for re-booking you. AC didn't issue the ticket. When you book a ticket on multiple airlines the one you book it with holds the money. When you fly the tickets are sent to a central clearing house that sorts out who gets paid for the various segments. Since you haven't flown Air Canada for that segment they haven't received any of your money. They are not part of the equation here. The sooner you realize and accept that fact the better. Don't waste any more time complaining to Air Canada. Your complaints will go absolutely nowhere.