Complaint: Reservations How United ruined my Thanksiving 2009
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  #19  
Old Dec 2, 2009, 4:07 PM
PHXFlyer PHXFlyer is offline
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Join Date: Dec 2008
Posts: 1,366
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I did a bit more research. Went to United's website.

Quote:
United 1825
Operated by: Us Airways

Depart: EWR 2:45 PM
Arrive: CLT 4:41 PM

Non-stop
1h 56m
Boeing 737-400
528 miles traveled
So it was a US Airways operated flight which carried a United flight number. This is a very common thing known as a codeshare. You simply read the itinerary wrong. As for the part about the ticket not being issued, if Sam's club was able to provide you with a ticket number any airline should have been able to find that ticket in their system. I mis-connected in San Diego once and even though my ticket was issued on Continental a US Airways agent was able to pull it up and re-route me through Charlotte.

What was the ticket number Sam's club gave you? If you post it here we'll be able to tell which airline actually issued the ticket. The first three digits identify the carrier.