Thank you, jimworcs, for the info. What a state of affairs. It is depressing. So, maybe my particular complaint is not technically "bait and switch," since if I had asked to see the Contract of Carriage (although I had never even heard of one until I had a problem, and I've been flying a couple of times a year for 40 years or so), I might have realized how much I was at the mercy of the airline, but it sure is unethical, just as a lot of the behavior of credit card companies is unethical. (PHX - if I were a company, I wouldn't want to be put in the same category as the credit card people!)They are beginning to do something about the credit card companies, so maybe there is hope for reform in the airline industry? One thing deregulation should have taught us: when people are allowed to do anything, especially where money is concerned, they will do - anything!
I came across the name Kate Hanni on the web and wondered about her group, so thanks for your comments. I intend sending letters to all my gov't representatives to support the legislation, but I'd like to be more pro-active. What we need is a reputable, sensible, but also aggressively active group to support the cause, and continue to do so on other passenger issues. Is there one? I don't think sharing our concerns on any forum is going to do enough.
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