Complaint: Customer Service Worst day ever
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  #2  
Old Dec 3, 2009, 1:12 AM
Silent Bob Silent Bob is offline
 
Join Date: Sep 2007
Location: NY NY
Posts: 510
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Quote:
So i took the flight ( like i had a choice)
You did have a choice, unless you really had to be there, you could have stayed and they would have to rebook you to get you to your destination. Depending on the delays (you didn't give a reason, so let's assume it's weather), it's actually easier to rebook the next day (and they should do it without penalty) and stay in your hometown with your stuff, so that in case you might misconnect.

You did the proper thing by alerting the agents that you might misconnect and they did right by rebooking you through another destination. (though they could have done it sans attitude) But for future reference here's a tip: If you rebook a connection, insure that there is another flight to follow up just in case you miss the first one, you won't have to run to catch the first, just go for the second.