[jimworcs]

Thanks Bob, I thought it was me.. but you confirmed by suspicion. You havn't got a clue why US Airways didn't help them... so you are now making things up to try and reconcile the illogic of your position.

Have you ever heard of cognitive dissonance? You appear to be suffering from it. You have two contradictory positions and are holding on to them in the face of the evidence. Here they are... from within the same post:

But ULTIMATELY had they gone to US airs, where their itinerary told them to go IN THE FIRST PLACE, they would not be in this mess

Now I'll give you this much, why didn't US airs help them? Maybe because it was a Continental ticket? that would be my guess.

Can you see the contradiction Bob?

Now.. onto the rest of your farrago of nonsense:

First they went to United, probably waited on a Que, got to the counter and Oops, we don't fly there, US Airs does, but by the time they arrived at the US counter their flight was gone.

Except, according to the OP, the flight hadn't gone by then. Why make up this scenario, when the OP has told you different? It only after they had been to US Airways and then got sent back to United by US Airways that they ran out of time. Why make up facts when the OP has given us them?

Then you ask me, why didn't Expedia help them? I don't know Bob, but I asked the question first. Why are you asking me that? Here is a quote from another of my posts...

The byzantine world of airlines in which he buys a ticket from Sam's Club, who deliver their service through Expedia, who bought the ticket from Continental, who sold a United Flight number, operated by US airways is ludicrous. If they want to operate that way, the minimum that should be required is that they have systems to allow each other to co-ordinate and deliver the service they have sold. There is no other industry which would get away with this... and you are being moronic when you say that the customer is a fault.

See how I argued my point there Bob? My argument is exactly that if the ridiculous labrythine marketing networks of the airline industry involves 5 different companies (Sam's Club, Expedia, United, Continental and US Airways) for a single direct flight from EWR to CLT the least they can do is have systems which allow each other to co-ordinate and deliver the service they have sold. All 5 players should be able to understand what is going on here.. afterall, it is their own ridiculous schemes which create this confusion.

Ultimately Jim, you're not gonna get the answers you seek

You are right there Bob.. because there is no sense or logic in your position. I was seeking a logical explanation for your position, and your last post confirms what I thought. There isn't one.

I admit.. I start from a customer orientation... I am unashamedly pro-consumer in my approach to these issues. However, I can point to many posts where I have recognised that the customer is in the wrong. You start from a position of supporting the airline... fair enough. However, the way in which you have turned and twisted to make this the customers fault is bizarre.