the ex-wife and the daughter did the right thing, they DID go to the US Air desk, even if they went to other desks (all except continental) and the US Air should have got her on the paid flight and this shouldnt have been a deal or a problem
Even if they went to United then they should have been assisted with what to do and how to go about it, the airlines messed up, even with or without a misread of the itinerary, this is a combo of mess ups i believe, on everyones part sam's/walmart, expedia and the airlines
all could easily be avoided if things were clear and straightforward, if things are shown to the customer in basic terms and follow through than these kind of scenrios may not happen
If you buy a ticket with one airline (continental) where one part is on US Air as a United codeshare than it should clearly be marked and be able to check in online on the website of the carrier you brought the ticket with (then that airline provides proof of checkin to the airline your going on so that it is simple for the customer and it is the airlines responsibility) and have it clearly state where to go when your at the airport
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