This same policy exists with ALL airlines, not just Continental. The policy is in place for security reasons, etc.. You cannot just change a name on a ticket. The computer systems literally will not let you. This is why the agent told you she couldn't do it, because, literally, she could not; she would have to sale you another ticket.
It is understandable to be aggrevated when you don't agree with a policy. That doesn't change the fact that it is policy. Airlines have a "contract of carriage". I would advice all passengers to read each airlines contract of carriage, before purchasing a ticket on an airline, so they understand what they are getting into. Passengers seem to bring the contract of carriage to their defense, when they feel the airline didn't uphold it, but when the airline does uphold it, suddenly it should be thrown out the window, when it means something doesn't go their way.
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