Quote:
Originally Posted by Jeff Holcomb
Yes, I was aware that that there was a computer crash. My problem is not with the fact that hundreds of people were displaced and I was there only consideration. My issue is that when we got to Mexico City after being rerouted, that the Continental representative blamed me. I was angry at that point because he said that I should have been able to be at the Mexicana gate on time for the Cancun flight. Again, this was not possible due to the flight delay from Houston. We went immediately to the gate when we got off the flight. Mexicana said that Continental bumped us from the Cancun flight and Continental said that Mexicana did. That is my main problem, not just that I lost out on a thousand dollars. POOR CUSTOMER SERVICE.
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Continental can't "bump you off" a Mexicana operated flight. You were obviously booked on the MEX-CUN flight since you were told you were "bumped off" but once booked only the operating carrier can bump you. Continental needs to pursue that with Mexicana since they agreed to accept you as a re-accommodation but then bumped you in Mexico City. If you indeed purchased new tickets to fly from MEX to CUN then it is Mexicana who owes you for those. As for the hotel in ME and the missed night in CUN you'll either have to make a claim against your travel insurance or be prepared to write it off if you didn't purchase any.