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Originally Posted by jimworcs
If you bought a TV from BestBuy and you asked them if it was compatible with digital transmission, and BestBuy said Yes and you subsequently found out it was not, would you feel you had a grievance against BestBuy?
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But I can read the tag on the display model and determine if it is compatible or not. I can also look up the specs for the model online to determine the same thing. Would I trust a 20-something sales rep. at Best Buy to know everything about every item they sell? Of course not. Should you rely on an airline call center employee (who probably isn't an employee of the airline but works for a contracted company) for accurate information on immigration and transit policies. Absolutely not. There are too many nuances when it comes to such matters. One could merely be a resident alien of the country of departure and if that isn't disclosed to the airline phone agent then it throws the whole equation off.
Quote:
Originally Posted by jimworcs
The mantra that it is the passengers fault is ridiculous. The passenger asked the airline for advice. The airline had a choice. Give the advice or not. They made the wrong choice and now they should be responsible for that choice. They also had the option of telling the passenger that the information can be found on their website.
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There you have it. They asked for advice. They should have taken that advice and researched it through official government channels to confirm the advice they received was good or not. It's unfortunate that the OP relied solely on what a call center agent who probably never travels and makes less than minimum wage told him but he chose to go on that information only and now finds himself in this situation. We've all made similar mistakes before. "If only i had made a phone call..." or "if only I had received confirmation.." Life is full of "if onlys" and we need to learn from those experiences and move on. Will life come to an end because the OP's girlfriend was denied boarding on the flight through the US? Of course not. It's just a complication that needs to be dealt with. I'm sure that something will eventually be worked out. It's just human nature that when one is faced with an unexpected issue one looks for someone or something to blame even though some of the blame falls upon one's self.