There you have it. They asked for advice. They should have taken that advice and researched it through official government channels to confirm the advice they received was good or not. It's unfortunate that the OP relied solely on what a call center agent who probably never travels and makes less than minimum wage told him but he chose to go on that information only and now finds himself in this situation. We've all made similar mistakes before. "If only i had made a phone call..." or "if only I had received confirmation.." Life is full of "if onlys" and we need to learn from those experiences and move on. Will life come to an end because the OP's girlfriend was denied boarding on the flight through the US? Of course not. It's just a complication that needs to be dealt with. I'm sure that something will eventually be worked out. It's just human nature that when one is faced with an unexpected issue one looks for someone or something to blame even though some of the blame falls upon one's self.[/quote]
Although I wholeheartedly disagree with what PHX is saying here I would like to congratulate him for his use of tact ie there is nothing antagonising here and no references that may purposefully make a situation worse from my point of view. However, if I am speaking from a consumer perspective, if I ask something of someone who is selling me something, I should be able to trust them that they are telling me the truth. I am not asking you to comment from your perspective PHX, who has probably taken more flights than I have had hot dinners, I'm asking you to look at this from a young Argentine girl's perspective who has zero experience of flying, someone who has never left her country in her life. I'm asking you to think that if you were this girl and you had just asked what you need to travel and you were told that you need a passport and a return ticket, would you automatically then think that "Oh I may need a visa because the people from Delta who I have chosen to fly with have probably lied to me"?
This is nothing to do with who the blame lies with with, the point to all this email is whether it is ok that Delta can lie to my girlfriend and then tell her that it is all her fault. If they had told her it was her responsibility in the first place to find the info then we wouldn't have this problem. But they chose to say that she didn't need a visa and they haven't stood by this statement have they?
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