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Originally Posted by chrisal
Although I wholeheartedly disagree with what PHX is saying here I would like to congratulate him for his use of tact ie there is nothing antagonising here and no references that may purposefully make a situation worse from my point of view.
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Thank you. Your comment is appreciated.
Quote:
Originally Posted by chrisal
However, if I am speaking from a consumer perspective, if I ask something of someone who is selling me something, I should be able to trust them that they are telling me the truth. I am not asking you to comment from your perspective PHX, who has probably taken more flights than I have had hot dinners, I'm asking you to look at this from a young Argentine girl's perspective who has zero experience of flying, someone who has never left her country in her life. I'm asking you to think that if you were this girl and you had just asked what you need to travel and you were told that you need a passport and a return ticket, would you automatically then think that "Oh I may need a visa because the people from Delta who I have chosen to fly with have probably lied to me"?
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Please, please, PLEASE don't take this the wrong way, but from your statement (which I've bold faced) above may I assume you've never purchased a used vehicle? If you take one life lesson from this whole experience let it be this. Never, and I mean NEVER, trust that a salesperson will provide full disclosure. A salesperson has one goal and that is to part you from your money. It matters not if it's an automobile or an airline ticket they will try to make the buying decision as simplified as possible and if that means glossing over some details then they will. The car you're about to buy could have been at the bottom of a river last week and you'll never know until it rains and the interior smells of dead fish!
Quote:
Originally Posted by chrisal
This is nothing to do with who the blame lies with with, the point to all this email is whether it is ok that Delta can lie to my girlfriend and then tell her that it is all her fault. If they had told her it was her responsibility in the first place to find the info then we wouldn't have this problem. But they chose to say that she didn't need a visa and they haven't stood by this statement have they?
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If you go back to my very first post on this thread you'll see that I stated the airline was to blame for the part they played in this mess namely giving your girlfriend wrong information. I did, however, also say that it would have been prudent for either you or your girlfriend to double-check the accuracy of that information. I have occasion to call the various airlines I fly on several times a year. If ever I have a complicated situation I carefully research their policies first and if I'm told something different I will challenge it. If the challenge is unsuccessful in resolving the situation then I'll simply call back and speak to a different and hopefully better trained agent who is aware of the correct policy or procedure. The fact is she spoke to one person, a sales agent, and unfortunately took that person's word as "gospel truth." If there is a lesson to be learned here it is you can't believe everything you are told especially over the phone by agents who are contracted to do nothing more than read a script. Perhaps the pages of that agent's script stuck together while he was speaking with your girlfriend.