I'm not sure how filing a complaint with DOT would help. After you submit the form, the message says they don't address complaints individually, but it all goes into their records database.
True... it probably does happen all the time, but too many coincidences on this trip added up to an exhausting and terrible trip.
The logic for blaming Delta... take a look from this point of view. If you booked a trip from a travel agency and things go terribly wrong. Who do you go to for a refund? The party who booked it for you and took your money or the service provider who may not have a direct contractual relationship with you?
Any how, I got the apology that I wanted and as far as I am concern, this episode with Delta is thankfully over.
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