Complaint: Canceled / Delayed / Overbooked December 16 flights from Edmonton to Calgary
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Old Dec 17, 2009, 7:47 AM
Silent Bob Silent Bob is offline
 
Join Date: Sep 2007
Location: NY NY
Posts: 510
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I think the first question we need to ask is, if you were bumped because of an oversale, what did you recieve as compensation? They simply cannot turn you away if you checked in with no seat, and AC was unable to get you one at take off, then you should have gotten something.

Quote:
There was absolutely no indication at any time prior to boarding that there was an issue with my seat (the issue being that they had already sold my seat to someone else).
If you had a seat at check in, and were at the gate at the time of boarding... then how did you lose your seat? They can't select you for denied boarding unless you had no seat to begin with. And if you had no seat then you should have been given some kind of compensation. But if you had a seat, that would mean you were not at the gate at the time of boarding and they gave away your seat to a standby????

Quote:
I flew back to Calgary on another airline, 5 hours later, after standing at the counter for well over an hour and receiving little or no service. There were at least 27 other passengers on these flights who were not on standby, but who had paid in full for their tickets, and were denied boarding.
Did AC place you on that other airline, or did you buy your own ticket? If they put you on another airline, that might clear things up a bit, but if you bought your own ticket, then it would appear you were not an oversold passenger. Maybe late? maybe not near the gate at the time of boarding but elsewhere?