There you said it yourself. She did not even know (the requirement of a visa) existed. She, and by proxy you, did nothing to inform yourselves of the full requirements with respect to travel documents for her journey. You may have asked the $2 per hour agent what the visa requirements for entering the UK were (an for an Argentinian national whose sole purpose is visitation/tourism there is no advance visa requirement) and got an answer however as a UK citizen you may have already been familiar with that part of the equation. BOTH of you (the Delta agent and you and/or your GF) failed to ask what if anything was necessary for her transit. You both, I believe, assumed that since she wasn't actually entering the United States that a visa wasn't necessary. Unfortunately when you found out this was wrong it was too late to do anything about it. PHX quote
No PHX she did not ask what the visa requirements were for entering the UK. She had just asked about a flight from BA to Manchester with a stop in Atlanta. Then she asked what she would need for the trip, ie from BA to Atlanta to Manchester. Nowhere do I suggest that she only asked what she would need to enter the UK, but there you go again twisting my words like an immature adolescent. She asked what she would specifically need for this specific trip. And yes you are right, she had no idea that she would need a transit visa to pass through the US. I had no idea either. I have transited through several countries before and I never needed a transit visa. It is not information that many people know about. Therefore, as the passenger asked specifically what she needed, is it not the call centre agent (who was from Argentina, God knows where you get Manila from, and I think 2 dollars is a bit wide of the mark) who should be informing her, or at least telling her where to find the information herself?
So if you think that by asking the relevant airline company what she would need to fly on a trip from BA to Atlanta to Manchester is and I quote,
doing nothing to inform yourselves of the full requirements with respect to travel documents for her journey, then I really don't know what is. Who would you prefer her to ask, the second hand television repair man down the road? Because you are basically saying that it is a waste of time asking the airline. What is the point of having an airline call centre if they aren't going to give you reliable information.
As for your comments regarding spelling, thanks for pointing it out but this site isn't an English Language site, but again shows how you like to deflect away from the point in hand.
I came on this site for a bit of help and support, which I'm pleased to say I found through Jim (who was unbelievably helpful and gave me the email addresses of the directors of Delta), Mars, and Butch. They understand the point of this story and have no trouble in seeing things from another person's perspective. They do not see the need to try to pick apart my story like Bob and now PHX by saying things like, hmm maybe she didn't ask specifically about this or that. By saying that she probably didn't say this or ask specifically about that, what you are trying to do is say that my story is a lie, and at this late stage it is a pretty dirty trick. Do you do this with all OPs who you can't win an arguement against, start to call them liars and say that things didn't really happen?
We are never going to agree, because you think my gf shouldn't have believed the airline when she asked for specific information. Instead you think that she should have looked for some information on the internet (which no inexperienced flyer would ever dream about doing in a month of Sundays) which she had no idea even existed, because she should have naturally thought, "God I'd better check this out as I feel the airline probably didn't give me the correct information. I'm going to be flying with them so what they have probably done is just give me any old answer without even thinking about it just for a bit of a laugh." Why should she have thought this?
Clearly I am not going to shift from my way of thinking (as I feel I am 100 per cent correct), which I think is probably what a normal person would think if they were given this case to look at (I'd actually put my mortgage on it), and PHX and Bob, it is clear that you are not going to shift from your way of thinking. I don't know what your motives are. I know you are both airline sympathizers but I'm not even sure how this works as PHX by his own admission says that you can't trust the airline company that you will be flying with. And if an airline apologises and gives a customer a full refund, how come this can't be classes as a victory? What more do you want, a 5% stake in the company?
I didn't come on this site for a war, I wanted help and support, which I found. It was the other nonsense which I found unacceptable and the fact that now I am in the middle of a court case where my word is being questioned. As we are now trading insults I think it is time to stop. There is no purpose to continue this link anymore. For the past few weeks I have had nothing to do but wait, but my holiday will be starting tomorrow as I am finally flying home. Christmas is only days away, then it will be New Year and then I have the job of showing my beautiful girlfriend round my homeland.
So my life will be starting again tomorrow. What I can do is leave the likes of PHX and Silent Bob to their pathetic mickey taking, squabbling, and accusations of lies. I would also like to ask the owners of this website to question the role these individuals have played in this thread, ie looking at the knife twisting, spiteful jibes, ridiculing, and now questioning my word, and asking themselves if people like this deserve to be on a website created to help and support the passenger in trouble, because in this case nothing could be further from the truth!
Thanks for the help Jim, you have been a true English gent, and the refund wouldn't have been possible without you. Thanks also to Mars and Butch for their support and thoughtful suggestions. I wish all
THREE of you a very Merry Christmas and a Happy New Year.
Not wishing to leave the other two out, I would like to thank PHX for showing me how to spell flier. And Bob, can I thank you for calling me a liar.
Sorry one last thing I forgot to put in my last post.
As you can tell I have no problem dealing with hecklers - PHX quote
If you think they were good comebacks mate, you would get crucified if you were a stand up comedian. You really are as deluded as I thought you were. I mean "mirror mirror on the wall". It's a flipping nursery rhyme pal. Who is your audience going to be, a 5 year old's birthday party?"
I dare you to do a show in Newcastle. You would be crucified!