Well ,it's a good thing that you caught the fact that you were booked to Mamoroneck. I am not from the east coast so I am assuming the airport in which you were refering to is white plains. Codes are not even close. May have been the next flight somewhat available to that general area, but she should have ok'd that with you first. Her mistake.
However, you asked the reason for cancelled flight...you got it, sounds to me like you kept badgering her for more info about air traffic control issue. If you kept asking her and getting the same answer what do want ? A diagram? How about this....lots of planes flying around in the sky above the airport, for safety reasons no more can be allowed so they don't crash into eachother. The answer you were given should have been sufficient.
Sure you were inconvienienced and that sucks, but you were given an answer numerous tmes yet did not quite seem to get it. You think they were rude to you, and yes, customer service reps are supposed to patient and helpful, yet even the best sometimes have a hard time "dumbing-down " a situation for someone to try and comprehend that just does'nt get it.
You think you were treated like lepers???? That's just a really ignorant thing to even say.
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