Quote:
Originally Posted by sat4jon
We flew from Manchester to Bordeaux via Paris CDG on 26th December.
I was not looking forward to the flight as we had flown with Air France in the past and both times were not pleasant experiences!
On board the plane from Manchester to Paris, we were offered a Muffin and a drink. No other food was available.The second Flight from Paris to Bordeaux was similar.
For a flight using a "premier airline" of £278 per person this is not acceptable !
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You're joking, right? The Manchester to CDG flight is just under an hour and thirty minutes in duration and the flight to Bordeaux is just over an hour. What were you expecting? A five-course meal? Perhaps with a rosemary-lemon sorbet before the cheese course to cleanse the palate!
Quote:
Originally Posted by sat4jon
We normally fly with BMI Baby and get excellent service and have never had cause to complain in over 11 flights to France.
We have travelled for Bordeaux with Air France on 2 previous occasions and they have:
Delayed our flights for 10 hours on one return flight
Delayed for 5 hours on another
Been rude and unhelpful during delays.
Proved more expensive than other airlines (€250-280 a return flight versus €100 max with Bmibaby or Ryanair)
Never provided proper food or the option to purchase food onboard.
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Why, then, did you chose to fly Air France this time?
Quote:
Originally Posted by sat4jon
Overall, I would never ever fly with Air France if given the choice, but unfortunately, they are the only option to visit our family in Bordeaux at Christmas time, as the other BETTER airlines do not fly at this time of year.
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Oh, I see. If they are so much "better" then why do they not operate year-round service? Or if you detest Air France so much then why not fly another airline to an airport close to Bordeaux and rent a car?
Quote:
Originally Posted by sat4jon
When My Wife announced that she had booked with Air France, I felt a sense of foreboding which has now proved to be fully justified.
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Ah, so it's your wife's fault! (That was a joke.) May I also suggest that next time you ship the gifts ahead with an insured carrier that provides tracking such as FedEx or UPS.
Quote:
Originally Posted by sat4jon
AIR FRANCE ARE POORLY ORGANISED, INEFFICIENT, RUDE and DONT CO-OPPERATE PROPERLY WHEN PROBLEMS ARISE.
AVOID LIKE THE PLAGUE !
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Everyone I now who has traveled on Air France has had an issue with them. Most minor. I too agree they are an airline to be avoided however if you do fly them don't have high expectations. I think your expectations, despite your past experiences, were far more than Air France could ever deliver.